Return Policy
Q: What is your return policy?
A: At Spike Protein Detox, we strive to provide our customers with the highest quality products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy, however during Flu/covid19 season months of (December-March), due to health and safety concerns we do not accept returns or offer refunds. All refunds are subject to shipping and handling fees, the shipping and handling varies depending on region and country.
Q: How long do I have to return a product?
A: You have 14 days from the date of purchase to initiate a return.
Q: What products are eligible for return?
A: Our products are eligible for return, except for perishable items and products that have been opened or used due to health and safety concerns.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at spikeproteindetox@gmail.com. Provide your order number and the reason for the return. Our team will guide you through the return process.
Q: Do I need to pay for return shipping?
A: Yes, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
Q: How long does it take to process a return?
A: Once we receive your returned product, it will be inspected to ensure it meets our return policy criteria. The refund will be processed within 5 business days of receiving the returned item.
Q: Can I exchange a product instead of returning it?
A: Unfortunately, we do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
Q: What if I have more questions?
A: If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at spikeproteindetox@gmail.com We are here to assist you.